Question1: Can I use my sim card in this phone?
A: this phone is unlocked, can work in different countries, which is proven in past years. But please make sure you choose suitable sim card network to use(list in description), different carrier provide different networks and frequencies, here is an example:
2G network (GSM 850/900/1800/1900MHZ) and CDMA.
3G network: CDMA2000 (few in Japan,Korea, North America and China ). WCDMA (the most widely used 3G network in the world) , the frequency are 850/1700/1800/1900/2100MHz.
4G: LTE-TDD, LTE-FDD, WiMAX and HSPA+
So please check with your carrier before purchase.
Can this phone work in my country?
A: Please check if the phone can work in your countrey, click here: http://willmyphonework.net/ （please choose brand,model, your country,and carries for 'ALL' , and if you can not find the model on this site, please click here to check the network band in your country: http://maps.mobileworldlive.com/
Question 2: What is a Google Android Phone?
A: Android is an operating system for mobile phones and tablets, in much the same way that PCs run Microsoft Windows as their operating system. It's maintained by Google, and comes in a few different version.
Question 3: Where can I download free Apps?
A: You can get apps from the Google Play store, or from other sources, such as GetJar and 1mobile market. They can also be loaded onto an Android device manually via a USB cable without using a store.
Question 4: What should I do when I can’t boot my phone when receive?
A: a.For the power shortage after long transportation, please charge it for at least 8 hours,so you can active it up before you press the power on button.
b. Please connect your phone to computer by USB cable, please contact us if you need.
Question 5: what should I do if phone can’t be recognized in computer?
A: a. Click the notification, see whether the USB storage mode is turned on.
b. Please check whether your computer has installed the USB driver, normally, it will be download and installed auto, if not, please download form official site and install it.
Question 6: What should I do if the battery can’t last long time?
A: “Talking Time”&” Standby time” in description is base on the factory test result, no applications operated when test standby time;
Here is some tips to save power:
a. Download a power saver app to guide you how to save power, such as adjust screen backlight, close Bluetooth and wife when no need etc.
b. Also check if there are unnecessary applications are operating in the background. Press menu> setting> Applications> Running service, you can see all the applications are being opened, turn off those you needn’t.
c. Please understand the screen size, video, bad signal etc, all of these will cause battery consumption.
Question 7: Storage is 4G/ 8G/ 16G/ 32G in description, Why it is less when I check?
A: a. phone storage consists of three parts, internal storage (ROM, Used to install applications. Phone storage (Used to store the files, videos, music, etc.), and system used. When you test the phone by some applications, it will only show you the size of the internal storage. Please check the real storage in the “setting> storage”.
b. the hardware manufacturers use 1000MB as 1GB, but software vendor use 1024MB as 1GB, so the size of the storage is less than you see.
c. the recovery and cache will also occupy the storage, so it will show less.
Question 8: How can I check the real pixels of the camera?
A: a.Test the phone with some applications, such as AnTuTu Benchmark, CPU- Z.
b. Enter the Camera setting, set the preview size to 4:3, and then check the max picture size. The max picture size is the real pixels of the camera.
c. Set the picture size to max then take a photo, Length multiplied by the width of the picture, you will get the real pixels of the camera in this way as well.
Questions 9: What should I do when the storage isn’t enough to download more application?
A: Please uninstall some useless applications in phone storage, we recommend to change the default install path to the memory card (setting > Storage), also you can move most of the applications to the card except system app